A carer and an older woman talk at her kitchen table.

    Contact us to arrangehome care in Romford

    Arranging care for the first time is daunting. Tell us what's happening and we'll take it from there: mon–fri, 8am – 6pm for the office, and care delivered around the clock.

    Let's talk aboutwhat you need

    Whether you're arranging care for yourself, for a parent, or on behalf of someone you work with, we'll listen first, explain the options and tell you honestly whether we're the right fit.

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    Fill this in and we'll come back to you the same working day.

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    How quicklywe aim to respond

    As a new provider we'd rather set out what we're aiming for plainly than make claims about a track record we don't have yet.

    • Emergency referrals

      We aim to respond within 2 hours.

      Mobilisation within 24 hours, where the package allows it.

    • Urgent referrals

      We aim to respond within 4 hours.

      Mobilisation within 48 hours.

    • Planned packages

      We aim to respond within 1 working day.

      Mobilisation within 5 working days.

    The thingsfamilies ask first

    Can't see your question? Call us and ask. There's no wrong way to start.

    It depends on the package. Straightforward visiting care can often begin within a few days of the assessment; complex or clinically-led packages take longer because carers need person-specific training and sign-off first. When someone is waiting to leave hospital we work to the discharge team's timescale: tell us the date and we'll be straight with you about whether we can meet it.

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