About Kai-Care:home care in Romford, done properly
Kai-Care delivers person-centred home care across Romford, Havering and Essex, in people's own homes, and we're accountable for it, in person, every day.
Care that feels like home
Kai-Care was set up by people who have spent their careers in care and wanted to do it the way it should be done: small, consistent teams, plans written in plain English, and a named person you can actually reach.
We deliver seven services under one roof, from a single daily visit to clinically-led packages, across Romford, Essex and the surrounding area. As needs change, the support changes with them, without starting again with a new provider.
- 33 yrs
- Combined leadership experience in care
- 24/7
- Care delivered, every day of the year
- 7
- Care services under one team
Five thingswe won't compromise on
Respectful
Everyone we support, and everyone we work with, deserves to be heard, valued and treated with dignity. We communicate honestly, we listen properly, and nobody is ever just a name on a rota.
Passionate
We care about what we do and who we do it for. That shows in the time we take over every care plan, and in how we respond for families when the stakes are high.
Genuine
We say what we mean. We don't overpromise on what care can look like, we're honest when things are difficult, and we're consistent whether anyone's watching or not.
Accountable
We own our decisions and our mistakes. No excuses, no going quiet when something hasn't gone to plan. We hold ourselves to that, and we hold each other to it too.
Fun
Caring for people is serious work. The team around it doesn't have to feel that way. We look after each other, and we make sure the people delivering your care actually enjoy doing it.
Nobody works unsuperviseduntil all of this is done
Care is one of the few jobs where someone lets a stranger into their home at their most vulnerable. Our recruitment process reflects that: every step is completed and evidenced before a carer works alone with anyone.
- Application and full work history
- Face-to-face interview
- Two references, one from the most recent employer
- Photographic ID verification
- Right to work in the UK
- Health declaration
- Enhanced DBS check
- Care Certificate and mandatory training
- Shadowing before working unsupervised
- Ongoing supervision and spot checks
Who you'llactually deal with
Four roles sit behind every package. You get named contacts, not a call centre.
Registered Manager
Care delivery
Accountable for the quality and safety of every package we deliver, and the named contact for families and commissioners.
Care Coordinator
Rotas and continuity
Matches carers to people and protects continuity, so families see the same faces week after week.
Field Supervisor
Standards in the home
Carries out spot checks, supervisions and competency sign-offs in the places care is actually delivered.
Training Lead
Learning and development
Runs induction, the Care Certificate and person-specific clinical training for complex packages.
What that meansfor you
- A small, consistent team who know how you take your tea
- A written plan you can understand, reviewed as things change
- One point of contact from the first call onwards
- No assessment fee, and a straight answer about timescales